Refund policy

1. Refund & Returns Policy (Amazon-Based)

Refunds and returns for Destination Unknown are processed through Amazon.

Because all orders are fulfilled through Amazon, your purchase is covered by Amazon’s official Return Policy. This ensures fast processing, secure returns, and clear communication.

How to Request a Return or Refund

To start a return, please visit your Amazon Orders page:

  1. Go to Your Orders

  2. Select “Return or Replace Items”

  3. Follow the on-screen steps

Amazon will guide you through printing a return label (if required) and choosing a drop-off or pickup option.

Damaged, Defective, or Incorrect Items

If your item arrives:

  • damaged

  • defective

  • missing cards

  • or not as expected

Please start a return or replacement request through Amazon.
In most cases, Amazon will offer:

  • a free replacement, or

  • a full refund

If you need any help, you can also contact us directly — we’re always happy to assist.

Exchanges

Amazon does not process traditional exchanges.
To exchange an item, please:

  1. Return your original item through Amazon

  2. Place a new order for the correct item

Final Sale Items

Gift cards and digital products cannot be refunded.

Questions or Support

If you have any issues, you can reach us anytime at:
hello@destinationunknowngame.com