Returns & Exchanges Policy
Thank you for shopping with Destination Unknown! We strive to ensure our customers are completely satisfied with their purchase. Please read our Returns & Exchanges Policy carefully to understand your rights and how we can assist you.
1. Returns
If you are not entirely satisfied with your purchase, you may return it within 30 days of receiving your order for a refund or exchange. To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase, such as your order confirmation email or receipt, is required.
How to Initiate a Return:
Contact us at hello@destinationunknowngame.com with your order number and reason for the return.
We will provide you with return instructions and a return shipping address.
Ship the item back to us. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
2. Exchanges
We are happy to offer exchanges for defective, damaged, or incorrect items. Please contact us within 7 days of receiving your order to request an exchange. For exchanges:
Follow the same steps as above to initiate the return.
Once we receive the item, we will ship the replacement at no additional cost.
3. Refunds
Refunds will be processed within 5 business days of receiving and inspecting the returned item. The refund will be credited to your original payment method. Please note that:
Original shipping costs are non-refundable.
If the returned item does not meet the conditions outlined above, we reserve the right to refuse the refund.
4.
Customers are responsible for return shipping fees, including any customs fees or duties.
Please allow extra time for the return to be processed due to international shipping times.
5. Shipping Times:
Shipping times to the UK are within 4-5 business days and to the USA within 7-8 business days. Please note that shipping delays caused by external factors such as customs or carrier issues are beyond our control.
Contact Us
If you have any questions about our Returns & Exchanges Policy, please don’t hesitate to reach out at hello@destinationunknowngame.com We’re here to help!
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